Shipping & Delivery Policy
- Once your order is verified and confirmed, delivery usually takes 3–4 working days.
- Delivery time may vary depending on your location and courier service.
Return & Refund Policy
1. 7-Day Return Policy
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened and in original packaging with all accessories.
- Used, installed, damaged or tampered products are not eligible for change-of-mind returns.
2. Imported & Pin-Packed Electronics
- Imported products and sealed electronic components are sold without warranty or guarantee unless explicitly mentioned on the product page or invoice.
- Once the original seal or packaging is opened, these products cannot be returned due to change of mind.
3. Return Shipping
- Customers are responsible for safely delivering returned products to the SmartEshop warehouse.
- Return courier charges are paid by the customer.
- Original delivery charges and return courier charges are non-refundable for change-of-mind returns.
4. Damaged or Incorrect Products
- Report damaged, defective or incorrect products within 24 hours of delivery, with photos or an unboxing video.
- Such cases will be reviewed and resolved according to applicable consumer protection laws.
5. Refunds
- Refunds are processed after the returned product is received, inspected and approved.
- Contact SmartEshop customer support before sending any product back.
Important: All returns require prior approval from SmartEshop.pk.
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